TM Forum
Collaboration Communities • Research and Publications • Tools and Best Practices • Training • Events
Customer Success Manager
Yesterday
TM Forum
Collaboration Communities • Research and Publications • Tools and Best Practices • Training • Events
Description
• Support the catalyst team and facilitate the matchmaking process • Liaise with existing projects ensuring they map against this year’s wider challenges • Support the creation and documentation of the customer journey from registering an interest in joining a project to contract signing • Technical advisory support to catalyst project teams during formation and project kick-off • Oversee the onboarding process • Participate in project meetings regularly to help steer the direction of the project • Help the team to utilize TM Forum collaboration assets and contribute back • Host/Facilitate meetings with potential catalyst project members • General support activity for Catalysts • Support the membership team to uncover business needs and sell TM Forum value to both members and non-members of TM Forum, using domain experience and knowledge • Customized proposals for complex needs by leveraging extensive domain knowledge • Co-create proposal templates, presentations, and other sales tools • Present to members and prospects to articulate the value proposition of TM Forum at a competent level of technical understanding • Work with product management to articulate market/customer requirements and facilitate the creation of scalable products from initially customized solutions
Requirements
• Bachelor's degree or equivalent relevant experience in customer management • At least 5-years prior experience in customer relationship management • Highly organized and ability to manage priorities and deadlines • Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves • Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, and exhibitors and sponsors • Passion to work with members and deliver successful Catalyst projects • Must be willing to travel (international and domestic), including weekend travel, ~20% • Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus
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