Customer Success Manager

December 9

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StarRez, Inc.

WebsiteLinkedInAll Job Openings

student housing software • conference and events software • student conduct software • room inspection and condition software • student accommodation software

201 - 500 employees

☁️ SaaS

🏠 Real Estate

💰 Private Equity Round on 2022-01

Description

• We are seeking a talented Customer Success Manager to join our team. • This person should be customer focused, proactive, enthusiastic, and accountable. • Experience using the StarRez product in the Housing operations setting is required. • Applicants should be able to analyze adoption and usage metrics to provide coaching and direction on how to get the most value from their housing management software investment. • This role reports to the Director, Customer Success. • Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback. • Create project documentation and procedures. • Provide customers with subject matter and business process consultations throughout the Customer Success Program. • Manage customer escalations by being first point of contact and take ownership of customers issues and follow problems through to resolution.

Requirements

• Bachelor's degree preferred or 6+ years equivalent relevant professional experience • 3+ years of experience utilizing StarRez software, preferably as a Power User OR are a current StarRez employee • 3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience • Strong interpersonal communication skills • Constant customer focus with patience, empathy, and authenticity • Big picture thinker, the ability to look at the collective good of the customer and the business • Demonstrated ability to establish excellent relationships with customers through active listening, seeking to understand, and setting expectations • Drive for results through resolution of customer concerns • Ability to think logically and analytically in a problem-solving environment • Manage multiple projects and customers • Exhibit great organizational skills and attention to detail • Ability to prioritize your time and activities to meet deadlines • Work effectively in a team environment and/or work independently as needed • Be proactive and take initiative in all aspects of your work exercising foresight in how to add value to the customer, team, and business

Benefits

• A well-established, high-performance company that has been in business for over 30+ years • A supportive team environment with emphasis on learning and development opportunities • You will learn, grow, and be appreciated for your impact and contributions. • You will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. • We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees.