Customer Success Executive

December 6

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Pion

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🛍️ eCommerce

Description

• A little bit about us… • The world’s leading student loyalty network and accredited ‘Great Place To Work’. • Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. • Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees. • Equity, Diversity & Inclusion at Pion. We’re always working hard to grow an inclusive, diverse and respectful group of people we’re proud of. • If you need any adjustments to support you with your application, just drop us an email. • As a result of our incredible success and growth, we are looking for a Customer Success Executive to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well known brands, such as Asos, Gymshark, Lego and many more! • Are you passionate about building strong client relationships and helping businesses unlock the full value of their products? As a Customer Success Specialist, you’ll play a pivotal role in supporting our clients, ensuring they achieve their strategic goals, and identifying growth opportunities.

Requirements

• Experience working with diverse product offerings. • A proven ability to identify expansion opportunities, generate leads, and drive upsells. • A track record of meeting targets and contributing to team OKRs. • Strong communication skills with the ability to confidently express ideas and build relationships. • Experience managing a portfolio of clients with a focus on growth and retention. • A data-driven mindset, using insights to make informed decisions and guide strategies.

Benefits

• Competitive salary. • Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing. • Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans • Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in. • Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm. • Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan. • Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few! • Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans. • £200 work from home set up allowance to put towards your home office.