Customer Success Manager

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Trackman

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Golf and Baseball Performance Data • Radar • Mobile Apps • Golf Simulator • Technology

501 - 1000

Description

•Manage customer success and satisfaction •On-going email/phone/in-person communication to customers with software updates •1st line of Aftersales support for customers following install •Support commercial customers in hosting successful launch events •Help customers with marketing material and initiatives •Arrange regional events for facility owners to network •Collate success stories and feedback from venues •Conduct meetings to share latest information •Lead the referral program for operators to recommend future clients

Requirements

•Home/Office in North of England •Driver's License and access to own vehicle (expenses paid) •Fluent in English language •Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business •Experience working in a customer facing role •Experience in international companies and/or golf sector •Ability to analyse problems and provide well thought through solutions •Hands-on, self-driven, opportunity-seeking, respected and responsible person •Strong growth ambitions, holds an entrepreneurial mindset •Works independently, but is also a team player who shares feedback and helps when required •Willingness to work "Out of hours" on weekends and evenings when necessary •You can expect in-Region travel, 70%-75% of time, specifically on-site.

Benefits

•A competitive compensation and performance bonus package •90% fixed 10% bonus related salary •The chance to work with a dynamic and global team •The opportunity to make a major impact in a company on the leading edge of technology, data, and sports •Travel expenses at local rates