Client Success Manager
December 7
Description
• Own and scale the client success process with some of our top tier clients across Europe and the US. • Manage major global clients through the implementation process, educating stakeholders on process alignment, best practice and integration. • Actively encourage a culture of continuous improvement through new ideas. • Develop the client implementation journey, standardising the approach for all clients. • Work closely with the Head of CRM to manage stakeholders and educate clients on best practices. • Maximize the use of technology in all processes to control risk and improve efficiency. • Manage a defined set of clients, within the parameters of the client success team framework.
Requirements
• Project management and stakeholder management experience would be beneficial • Leadership experience and ability to handle a team in multiple locations • Client Success or Client Management experience is essential • Fluent spoken and written English • Presence and confidence • Methodical with an organized and self-starting approach to work • Good working knowledge of Excel and be technology driven • Experience dealing with clients and stakeholders • Nice to have: Project Management, ITIL and KYC qualifications are preferred but not essential
Benefits
• Competitive compensation package • Opportunities for professional growth and career advancement.
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