Client Success Partner - UK - Small/Mid Market

December 7

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360Learning

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LMS • social learning • LCMS • E-Learning • Learning Management System

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

Description

• As our Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. • Due to the complex nature of the strategic clients, you will act as a real team leader in order to ensure the client's renewal through achieving the set objectives. • This will be achieved by coordinating the different available resources (technical, educational, etc.) as well as acting as a consultant in delivering the business transformation positioning supported by the solution. • Your role is crucial, you are responsible for the development of the relationship with your clients!

Requirements

• 4+ years as a Customer Success / Account Manager, or HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS) • Successful experience in customer-facing project management (2000+ employees) • Strong interest for the digital industry, education and e-learning in particular • Knowledge of the HR function and digital learning as well a passion for digital and digital tools • Strong interpersonal and communication skills • Native English, and excellent knowledge of the UK culture. German is a plus. • Bachelor’s degree or equivalent • Enthusiasm for our culture explained here: https://bit.ly/37rymJ2

Benefits

• Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage • Employee Care Line. • Flexible hours, Total work from home possible anywhere in the UK • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter • A framework that will help you make an impact - envision our way of working and our Convexity Culture