Customer Service and Sales Representative

March 15

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ennovationHUB

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ennovationHUB is an international furniture company that has transformed from a small online store to a major player in the industry, operating in the United States, United Kingdom, and Europe. Founded in 2017, the company focuses on modernizing the furniture shopping experience by providing well-designed, unique, and affordable furniture that can be purchased online and delivered within days. With dual headquarters in London and Belgrade, ennovationHUB also operates in cities like Zhongshan, Dublin, Ipswich, and Los Angeles. The company prides itself on offering career growth opportunities and a supportive work environment while continuously innovating and expanding its market reach.

11 - 50 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

👥 B2C

📋 Description

• Use this exciting opportunity to join a successful international e-commerce team as Customer Service and Sales Representative. • Take part in disrupting the industry and shaping the future of e-commerce. • Conduct stellar communication with the customers via email, telephone, or LiveChat. • Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone). • Assist with our website visitors through a Live Chat app. • Handle and timely respond to customer inquiries. • Turn the possible unfavorable situation into a positive one by listening and resolving the issue. • Boost the client satisfaction and our brand’s Trustpilot rating. • Work closely with the logistics team to ensure timely delivery to our customers. • Assist in tracking shipped parcels and notify customers on request. • Follow up on inquiries and delayed payments. • Report any found issues to your supervisor or the relevant department. • Ensure a smoother shopping experience for customers by guiding them through the shopping process.

🎯 Requirements

• Fluency in English and confidence in using your language skills over the phone and in emails. • Experience in customer service-related positions (bonus points for the sales experience), enthusiasm and ambition to take it to the next level. • High level of energy and enthusiasm, positive mindset, and hands-on approach. • Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency. • Great soft skills, especially communication, patience and empathy. • Resilience: coping well with pressure, open to receiving and adapting to feedback. • Multitasking: adapting to different situations in a limited amount of time. • Accountability: ability to work with little or no supervision. • Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures. • Elaborate computer skills to comfortably navigate across different systems while speaking to customers.

🏖️ Benefits

• Lots of opportunities to grow professionally and get promoted. • Flexible working hours - work remotely within regular day shifts/night shifts or evening shifts. • Personal Development plans, helping your growth. • Competitive salary and benefits package. • Young and dynamic team in a diverse and friendly environment. • A truly international workplace, operating in multiple countries and markets across the globe.