RemotePass
RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.
fintech • payroll • eor • compliance • saas
Customer Support Agent
March 13
RemotePass
RemotePass is a comprehensive platform designed to streamline HR and payroll management for global and local teams. It allows companies to onboard, manage, and pay contractors and employees across more than 150 countries with full compliance. RemotePass offers an all-in-one solution for HR operations, including Employer of Record services, visa and work permit sponsorship, time off management, and benefits customization to suit different countries. The platform also ensures international compliance by handling country-specific documentation and verification, and it provides robust security protocols, including SOC2 Type I and II compliance. Trusted by many leading companies, RemotePass simplifies global hiring and payments while offering excellent customer support and a user-friendly interface.
fintech • payroll • eor • compliance • saas
📋 Description
• The Customer Support Agent is responsible for providing exceptional customer service to RemotePass platform users. • This role involves handling a variety of inquiries and issues related to the RemotePass platform and payments, ensuring timely resolution and satisfaction. • Responsibilities include efficiently managing incoming customer support tickets, diagnosing and resolving customer issues, maintaining a knowledge base, and striving to exceed customer expectations.
🎯 Requirements
• 3+ years of experience in complex technical support within a tech or fintech environment. • Experience in BPO or call center operations is a plus. • Proficiency with customer support tools such as Intercom, Zendesk, JIRA, Excel, or similar platforms. • Strong troubleshooting skills, particularly related to payment issues. • Ability to simplify complex issues and communicate them in a clear, customer-friendly manner. • Excellent problem-solving abilities with a customer-first mindset. • Fluent in English, with exceptional verbal and written communication skills. • Quick learner with the ability to adapt to new technologies and platforms efficiently. • Experience or knowledge in Fintech industries is preferred. • Payment compliance knowledge or experience is also preferred.
🏖️ Benefits
• Opportunity to work remotely from anywhere in the world. • Premium health insurance.
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