Booth & Partners
Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.
Business Support • Customer Support • Lead Generation • Staff Leasing • Back Office Support
Customer Support - Operations Specialist
March 10
Booth & Partners
Booth & Partners is a company that specializes in providing managed solutions and talent solutions to help businesses scale efficiently. They focus on building high-performing remote teams, particularly from the Philippines and Colombia, while handling recruitment, HR, and payroll needs for their clients. Additionally, Booth & Partners offers flexible workspace solutions, including private offices and co-working spaces, aimed at enhancing productivity and collaboration in a supportive environment.
Business Support • Customer Support • Lead Generation • Staff Leasing • Back Office Support
📋 Description
• About the Client: At Graphene-X, we create innovative, high-performance apparel for adventurers worldwide. • As a fast-growing e-commerce brand, we pride ourselves on exceptional customer experiences. • You’ll work closely with our Customer Support Lead to ensure smooth operations, from processing orders to resolving customer inquiries. • This remote role is ideal for someone who thrives in both operational and customer-facing tasks, loves organizing data, and wants to contribute to a team that values collaboration and problem-solving. • Assign tracking numbers, coordinate shipping via our Hong Kong/China warehouse portals, and process returns. • Input and update order data in Shopify, Gorgias, and crowdfunding platforms (e.g., Kickstarter). • Monitor inventory movement and flag discrepancies to the team. • Respond to customer inquiries related to order status, shipping updates, and returns via Gorgias (training provided). • Escalate complex issues to the Customer Support Lead while maintaining clear communication with customers. • Document recurring issues and suggest process improvements to reduce future tickets. • Maintain organized records in Excel/Google Sheets and streamline processes in Notion. • Prepare weekly/monthly reports on order status, shipping timelines, and ticket trends for team review. • Proactively identify bottlenecks in fulfillment or communication (with guidance from the team).
🎯 Requirements
• 4–5 years of experience in customer support/operations, preferably in e-commerce. • Tech adaptability: Quick learner of new platforms (Shopify, Gorgias, Notion). No prior experience required—just confidence to ask questions! • Organizational mastery: Strong Excel/Google Sheets skills for data tracking and reporting. • Basic shipping knowledge: Familiarity with terms like DDP/DDU (training provided). • Customer-first mindset: Clear, empathetic written English to resolve tickets and collaborate with the team.
🏖️ Benefits
• Great Place to Work-Certified Company • Premium HMO • Holistic employee experience • Work-from-home and hybrid work setup • Rewards and incentives • Monthly engagement activities • Career advancement opportunities • Paid referral program
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