Customer Service Representative, Spanish Speaking

March 7

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ClearDesk

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ClearDesk is a company that focuses on providing Virtual Assistant opportunities, allowing individuals to work from home in various roles such as Real Estate Assistants, Executive Assistants, and Appointment Setters. The company emphasizes career growth, benefits, and incentives, aiming to improve the quality of life for its team members while promoting a flexible work environment.

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruitment

📋 Description

• This is a remote position. • At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. • Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs. • We are looking for an experienced Spanish Speaking Customer Service Representative to ensure customer satisfaction before issues arise, and has a keen eye for client retention. • Responsibilities include handling inbound phone calls from clients, serving as a translator, proactively checking in with clients, following up with customers, maintaining client retention, using HubSpot CRM, responding with templated and professional emails, and managing customer interactions using the OOMA VoIP system.

🎯 Requirements

• College educated • Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring • Must be comfortable with using Hubstaff, a time-tracking application • Fluent in Spanish and English (written and spoken) • Strong customer service skills, with a focus on empathy and active listening • Ability to translate and communicate effectively between customers and franchisees • Excellent written communication skills, with the ability to compose professional and concise emails • Experience using HubSpot CRM or similar customer management tools • Familiarity with OOMA VoIP system (or willingness to learn) • Computer or laptop with access to the internet (min speed of 25 Mbps) • Hardware Requirements: At least a 720p HD Webcam, a noise-canceling headset, at least a 25mbps primary internet connection, a backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies. Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher. Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM.

🏖️ Benefits

• Prepaid HMO • Bonuses and incentives • Paid training