Hireframe
Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.
Customer Support, French Speaking
March 5
Hireframe
Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.
📋 Description
•We’re searching for a passionate and resourceful Customer Support Specialist to join our growing team. •You’ll be the friendly face (or voice!) for our clients, tackling their questions and managing level 1 issues while championing our values and mission. •This role will be working from home permanently and during U.S. business hours specifically 9am-6pm CT. •Connect with clients via email, phone, or our support platform to provide clear and helpful solutions. •Take charge of level 1 queries and smoothly hand off more complex cases to our level 2 and 3 teams. •Collaborate closely with our product teams to ensure accurate and efficient responses. •Clearly communicate our benefits and vision to help clients unlock the full potential of our tools. •Work fluently in English and French to assist our diverse clients across North America and Europe (bonus if you speak Spanish too!).
🎯 Requirements
•Fluent in English and French (written and spoken). Spanish is a big plus! •Previous experience in customer support or a related role. •A natural problem-solver who listens to clients’ needs and delivers creative solutions. •Tech-savvy, with experience using tools like CRMs. Bonus points if you know HubSpot! •A positive attitude, a sense of humor, and a passion for helping people.
🏖️ Benefits
•Permanent remote work flexibility •Paid Time Off •Health Maintenance Organization (HMO) coverage •Annual performance bonuses •Dedicated coaches offer an extra channel of support and skill-building •Opportunities for professional growth
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