Customer Service Representative - Voice

February 25

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Trenching and Excavation Safety Taskforce (TEST)

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Trenching and Excavation Safety Taskforce (TEST) is an organization dedicated to raising awareness about safety in trenching and excavation operations. Their mission is to collaborate across the industry to enhance safety protocols and reduce injuries and fatalities for field workers. Through various resources, training programs, and outreach efforts, TEST aims to foster a culture of safety within the construction sector specifically related to trenching and excavation practices.

0 - 1 employees

Founded 2019

🤝 Non-profit

📋 Description

• Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner. • Provide accurate, valid, and complete information to customers. • Resolve customer issues and complaints efficiently and professionally. • Identify and assess customers needs to achieve satisfaction. • Troubleshoot and resolve customer issues by providing appropriate solutions. • Escalate unresolved issues to higher-level support when necessary. • Maintain clear, concise, and courteous communication with customers. • Document all interactions and maintain accurate records of customer issues and resolutions. • Provide timely and effective follow-ups to ensure customer satisfaction. • Stay updated on product knowledge, company policies, and procedures. • Utilize available resources and tools to provide accurate information to customers. • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores. • Continuously strive to improve efficiency and effectiveness in handling customer inquiries. • Work collaboratively with team members and other departments to resolve customer issues.

🎯 Requirements

• Excellent verbal and written communication skills. • High school diploma or equivalent; a college degree is a plus. • Previous experience in customer service, preferably in a BPO or call center environment. • Excellent written communication skills with a strong command of grammar and spelling. • Ability to multitask and manage time effectively. • Good interpersonal skills and a customer-focused attitude. • Proficiency in using chat and email platforms, as well as CRM software. • Strong problem-solving skills and attention to detail.