Customer Engineering Manager

September 29, 2023

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Enode

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Description

Enode is looking for an experienced Customer Engineer to help lead our work on building Enode’s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocates for customers throughout their entire journey with Enode. You will be a core part of Enode’s Customer Success team and play a critical part in establishing this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will: • Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs • Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues) • Not only will you identify and debug issues in customer implementations, but you will also proactively make necessary fixes and/or improvements directly in the Enode codebase • Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas • Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).

Requirements

• 2+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer • An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements • Experience managing complex software projects, ideally with both external and internal stakeholders • An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience • A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company • Nice to have: Experience from a technical role in third-party API companies As a startup, we want to attract the best candidates with the highest potential for growth & impact. If we think you’re a fit, note the seniority and responsibilities for this role can be tailored based on your experience.

Benefits

• A stimulating, fun, and caring work environment with high drive and ambition • Opportunity to join an early-stage climate tech startup with global aspirations • Competitive compensation, including a very attractive employee option program • Unlimited PTO & flexible working schedule • A remote-first setup. We also have an office in Oslo if you want to work from there • Stipend for setting up your home office & co-working space • Regular offsites with the team in various exciting locations (we went to Costa Brava 🇪🇸 on the last one).