Customer Support Engineer - Solar PV
October 19
Description
• Enphase Energy is a leading solar technology company • Provide technical support for solar PV systems • Assist homeowners and installers with resolving technical issues • Track and document customer cases for timely follow-up • Work closely with field technicians for complex issues • Update support knowledge base and industry trends
Requirements
• At least 1 year of experience in customer support or a relevant technical role • A bachelor’s degree in engineering or equivalent • Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential • Exceptional verbal and written communication skills • Highly organized and comfortable in a fast-paced environment • Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus) • Familiarity with MS Office, and Salesforce is an advantage • A proactive, problem-solving mindset
Benefits
• Competitive compensation & benefits • Quarterly performance bonuses • Company shares • Comprehensive training • Ongoing professional development opportunities • Opportunities for advancement
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