Customer Care Representative

December 1

🇺🇸 United States – Remote

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Enterprise

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Neighborhood and Airport Rentals • Car Sharing • Car Sales • Commercial Truck Rentals • Management Training Program

10,000+ employees

Founded 1957

🚗 Transport

Description

• We are looking for a customer-oriented service representative. • A CSR will act as a liaison, provide product/services information and resolve any emerging problems. • CSRs are genuinely excited to help customers, patient, empathetic, and passionately communicative. • They can put themselves in their customers’ shoes and advocate for them. • CSRs gather priceless customer feedback, confident at troubleshooting and investigating complaints. • Target to ensure excellent service standards and maintain high customer satisfaction.

Requirements

• Excellent customer service abilities • Track record of over-achieving quota • Good phone etiquette and communication skills • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Proficient in English • Strong data entry skills • Computer skills • Experience with outbound calling • Analytical skills • Multilingual or bilingual proficiency is a plus • Sales and upselling experience preferred • Spanish language proficiency advantageous • At least 18 years old • High school diploma or GED • Authorized to work in the United States • US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits

• Paid Training • Paid Time Off • Free Telehealth • Flexible Schedule • Wellness Resources • Training & Development • Advancement Opportunities