Customer Service Specialist

December 10

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call center • contact center • customer service • customer support • people with disabilities

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

Description

• Process, navigate and research unemployment insurance claims • Answer incoming calls via computer software and assist customers with complex issues regarding their specific situation • Research information in databases to resolve complex customer issues • Maintain composure in escalated situations • Operate accurately and efficiently in a fast-paced environment • Handle multiple responsibilities at one time

Requirements

• Ohio residence preferred • Must be a self-starter • Must demonstrate a passion for providing outstanding service • Must maintain composure across a variety of customer and peer interactions • Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.) • Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting • Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch • Ability to remain calm under pressure in a fast-paced contact center environment • Ability to remain calm while taking back-to-back calls • Ability to show empathy for those that may be frustrated or anxious • Ability to pay attention to detail and multitask while navigating through multiple programs and information • Ability to use a computer quickly and accurately • Must possess the ability to remain poised in high stress situations • Must be willing to conquer goals and challenges • Must type at least 30 WPM • Ability to be flexible and handle changes efficiently • Must be proficient in Excel, Word and Outlook Office products • Must pass a criminal background check paid for by us (Direct Interactions) • Legally able to work in the United States • Must be a current resident living in the United States • Must have at least a high school diploma or equivalent

Benefits

• Accrued paid time Off (PTO) • Sick time • Health and Medical/Dental insurance plans are available after 60 days worked