January 3
β Rhode Island β Remote
π΅ $25 / hour
β± Part Time
π‘ Mid-level
π Senior
π Customer Support
β’ Respond to customer-generated tickets, calls, and emails with appropriate solutions β’ Investigate and troubleshoot technical issues reported by customers β’ Escalate urgent and complex issues to senior team members β’ Assist with projects such as video editing, blogging, photo editing, documentation and training creation as projects arise and time allows β’ Other duties as assigned
β’ Enthusiasm, energy, professionalism and the ability to work remotely with a fast-paced cooperative team β’ Experience in customer service β’ Experience in higher education preferred β’ Experience with educational technology preferred β’ Strong written communication skills required β’ Strong critical thinking skills required β’ Excellent customer service skills β’ Excellent presentation skills, both in-person, on the phone and via web conference β’ Strong prioritization, organizational and project management skills β’ Strong knowledge of Google Docs, Word, PowerPoint and Microsoft Excel β’ Basic HTML skills preferred β’ Familiarity with Digication a major plus β’ Familiarity with Zoom, Asana, Slack, and Zendesk a plus
β’ Gym membership or wellness reimbursement of up to $50.00/month β’ Internet reimbursement up to $100.00/month β’ Macbook β’ Remote position
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