Benefit Counselor - Employee Benefits

November 4

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EOI Service Company

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Expert evaluation of voluntary benefits market • Customized Total Compensation Statements • Electronic core benefit enrollments • Coaching employees to appropriate plan options • Promoting employers'​ Health and Wellness

51 - 200 employees

Founded 1979

🤝 B2B

📚 Education

👥 HR Tech

💰 Private Equity Round on 2020-09

Description

• Under the supervision of Account Executives and Call Center Managers, the Benefits Counselor will contact client employees to educate them on the available insurance products offered by their employer. • The Benefits Counselor collaborates with the Account Executive and Call Center Managers to ensure that client standards and requirements are met during benefits consultations within the client’s Benefit Enrollment Period. • The Benefits Counselor should be able to consult using fact finding initiatives, while building rapport to determine and advise on the best fit solutions for the client employee. • Therefore, the Benefits Counselor will educate and assist employees in benefits enrollment activities, as directed by the client.

Requirements

• Knowledge of insurance products, such as life, health, and voluntary benefits. • Strong communication skills with the ability to interpret customer needs and educate on available benefits. • Ability to maintain documentation in a concise, accurate and timely fashion. • Ability to manage scheduled appointments for call center contact, in a timely and efficient manner. • Attending department meetings and training, whether on-site or online. • Perform other reporting and administrative duties as directed. • Ability to work various shifts. • The ability to travel for extended periods (one or two weeks at a time), is optional but Covid Vaccinations are required. • Excellent verbal and written communication skills. • Excellent interpersonal, negotiation, and conflict resolution skills. • Great organizational skills and attention to detail. • Strong analytical and problem-solving skills. • Ability to act with integrity, professionalism, and confidentiality. • Capable of working efficiently from home and using communications platforms provided. • Access to consistent internet connection. • Proficient with Microsoft Office Suite, Google products or related software. • Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems. • Perform other duties as assigned.

Benefits

• Competitive benefits • Flexible and casual work environment • Extensive opportunity