Bilingual Benefit Counselor

November 4

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EOI Service Company

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Expert evaluation of voluntary benefits market • Customized Total Compensation Statements • Electronic core benefit enrollments • Coaching employees to appropriate plan options • Promoting employers'​ Health and Wellness

51 - 200 employees

Founded 1979

🤝 B2B

📚 Education

👥 HR Tech

💰 Private Equity Round on 2020-09

Description

• Under the supervision of Account Executives and Call Center Managers, the Benefits Counselor will contact client employees to educate them on the available insurance products offered by their employer. • The Benefits Counselor collaborates with the Account Executive and Call Center Managers to ensure that client standards and requirements are met during benefits consultations within the client’s Benefit Enrollment Period. • The Benefits Counselor should be able to consult using fact finding initiatives, while building rapport to determine and advise on the best fit solutions for the client employee. • Therefore, the Benefits Counselor will educate and assist employees in benefits enrollment activities, as directed by the client. • This opportunity is available for on-site travel or work-from-home call center.

Requirements

• Ensures the accuracy and understanding of all benefits available on all enrollments assigned. • Build rapport with Employee customers to gain accurate needs assessment and guidance. • Assists with new-hire benefits enrollment. • Performs accuracy and quality checks on submitted enrollment platforms. • Master enrollment platforms and systems. • Assist in distribution of all benefits enrollment materials, required forms, and determining eligibility. • Enrolls employees with carriers and process life status changes as they may apply. • Responds to enrollment inquiries from Customer Employees on plan provisions, benefits enrollments, and other general inquiries. • Coordinates with team members to maintain strict customer appointment windows with scheduling tool. • Adheres to case guidelines set forth by Account Executive and Client expectations. • Participates in continuous training and education.

Benefits

• competitive benefits • flexible and casual work environment • extensive opportunity