Call Center Coordinator - Tier 1

January 28

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EOI Service Company

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EOI Service Company is a provider of superior benefit education and communication services aimed at increasing employee engagement and achieving desired benefit outcomes. With over 45 years of experience, EOI assists companies nationwide in designing and implementing communication strategies and decision support tools that help employees understand and select their benefit options effectively. They administer over 1,500 accounts nationwide, representing over 500,000 employees. EOI offers support services such as benefits administration system builds, custom communication packages, and employee benefits education, helping to optimize and reduce the investment burden for their clients while increasing employee enrollment and understanding of benefit values.

Expert evaluation of voluntary benefits market • Customized Total Compensation Statements • Electronic core benefit enrollments • Coaching employees to appropriate plan options • Promoting employers'​ Health and Wellness

51 - 200 employees

Founded 1979

🤝 B2B

📚 Education

👥 HR Tech

💰 Private Equity Round on 2020-09

📋 Description

• Deliver exceptional customer service through a remote call center while managing multiple client queues efficiently. • Handle and manage inbound and outbound calls as assigned. • Multitask effectively while maintaining quality on assigned calls. • Monitor and update customer and employee schedules, including conducting reviews during audits. • Update census engagement details for new hires. • Generate and send tickets for additional outreach in accordance with client guidelines. • Provide accurate information to employees who call in, while recording and managing outreach activities. • Collaborate with team members to ensure adequate phone coverage and availability. • Maintain a professional and distraction-free remote work environment.

🎯 Requirements

• Exceptional verbal and written communication skills. • Strong interpersonal, negotiation, and conflict-resolution abilities. • Excellent organizational skills and attention to detail. • Proficiency in multitasking while managing routine tasks. • Strong analytical and problem-solving capabilities. • Ability to prioritize and delegate tasks appropriately. • Professionalism, integrity, and commitment to confidentiality. • Ability to work efficiently from home using provided communication platforms. • Reliable and consistent internet connection. • Proficiency with Microsoft Office Suite, Google Workspace, or similar tools. • Flexibility to perform other duties as assigned.