Client Services Project Manager

March 25

Apply Now

Receive Emails with Similar Jobs

Epiq

WebsiteLinkedInAll Job Openings

Epiq is a global leader in technology-enabled services, specializing in providing solutions for legal operations, class action & mass tort administration, business transformation, and bankruptcy & corporate restructuring. They offer services like eDiscovery, document management, compliance investigations, and regulatory risk insights to support legal teams, corporations, and law firms worldwide. Epiq's expertise allows them to handle complex tasks efficiently, making use of AI and analytics to drive business transformation and legal operations optimization. The company serves a wide range of industries including financial services, healthcare, and pharmaceuticals, leveraging its knowledge to deliver superior results in regulatory compliance, corporate M&A, and cyber incident response.

eDiscovery • Investigations • Document Review • Forensics & Collections • Processing

5001 - 10000 employees

☁️ SaaS

📋 Compliance

🔒 Cybersecurity

📋 Description

• The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. • Drives overall client satisfaction through effective coordination and communication of client deliverables. • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners. • Delivers proactive communication with clients and addresses issues or escalates them to higher management when appropriate.

🎯 Requirements

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers. • Demonstrated success in the management of multiple simultaneous projects. • Oral and written communication skills which provide a strong and confident leadership presence. • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. • A solid understanding of database design and management, data processing activities and legal document review requirements. • Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.