Pensions Administrator - Part-Time

September 16

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Equiniti

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Business Process Services Provider • Financial Services • Share registration • Pension services • HR and employee benefits

5001 - 10000

Description

• Provision of administration service to customers as per SLA • Maintenance of records, checking the integrity of customer data • Processing of a wide range of routine and non-routine documentation within defined procedures • Resolving customer enquiries (oral and written) based on competent working knowledge of the customer requirements [and case history] • Drafting of non-standard correspondence in response to customer enquiries • Inputting customer details and accesses customer information • Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries • Provision of technical guidance to other team members • Identifying and implementing process improvements in immediate area of work responsibility in order to improve throughput and customer service • Provision of on-the-job coaching to department colleagues • Carrying out projects and ad-hoc activities as determined by the Team Leader

Requirements

• Pensions experience is required (ideally Defined Benefit but not essential) • Excellent attention to detail and capable of following defined processes and procedures • Superior communication skills • Strong desire to deliver exceptional customer service • Proven track record of quality, timely delivery • Excellent ability to develop positive and productive working relationships • Good IT skills and a willingness and aptitude to learn a variety of systems • Previous experience working in financial services would be preferable