Market Support Representative - Group Insurance

March 19

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Equitable

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Equitable is a financial services company with over 160 years of experience, focused on providing individuals and employers with a range of products and solutions for financial planning, retirement planning, and employee benefits. They offer services like life insurance, annuities, and workplace retirement plans, aiming to support clients in achieving their financial well-being and long-term goals. Through their dedicated advisors and online resources, Equitable strives to make financial services accessible and insightful for all its clients.

5001 - 10000 employees

💸 Finance

💳 Fintech

⚕️ Healthcare Insurance

📋 Description

• The Market Support Representative (MSR) is a dedicated resource for brokers and customers in a defined market/territory. • This role will work closely with our Sales Executive and Account Management team to provide an overall simply powerful experience. • This position will be focused on meeting the pre/post-sale needs of our customers. • Build relationships at the broker and customer level and establish themselves as a direct contact to meet the needs of our customers. • Collaborates with Distribution and all internal partners to meet customer’s expectations and provide value-added solutions. • Takes complete ownership and accountability for all service-related requests and follows up through completion and confirmation back to customers to meet their expectations along with internal SLA’s.

🎯 Requirements

• 2+ years of employee benefits or insurance • Ability to present complex information in a clear manner, both orally and in writing. • Strong computer skills, including Microsoft Office (i.e., Word, Excel, Outlook, and PowerPoint) • Superior customer service skills • Excellent verbal and written communication skills • Results oriented and goal driven with superior service delivery and collaboration skills • Develops a high level of credibility with internal and external partners • Self-starter; able to work successfully both independently and interdependently within a team environment and within a mobile environment • Strong analytical and problem-solving skills

🏖️ Benefits

• Medical • Dental • Vision • 401(k) plan • Paid time off