Training Specialist - Customer Care

March 13

Apply Now

Receive Emails with Similar Jobs

EQ Bank | Equitable Bank

WebsiteLinkedInAll Job Openings

EQ Bank | Equitable Bank is a Canadian financial institution that provides a wide range of banking products and services. They offer residential mortgage products, commercial lending, insurance lending, and reverse mortgages. In addition to lending, the bank provides savings and investment solutions such as high-interest savings accounts (HISAs) and Guaranteed Investment Certificates (GICs). Equitable Bank is a member of the Canada Deposit Insurance Corporation (CDIC), ensuring protection for customer deposits. The bank is committed to financial literacy and support for diverse communities in Canada.

Lending • Mortgages • Residential Lending • Commercial Lending • Reverse mortgages

1001 - 5000 employees

Founded 1970

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Join a Challenger • Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. • Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. • You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together. • We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada’s Challenger Bank™, and have been around for more than 50 years. • Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. • Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. • The purpose of the Training & Development Specialist (TDS) is to develop and deliver training programs for new hire customer care members. • The TDS will be tasked with redesigning the new hire training content ensuring that there is a combination of eLearning, facilitator led training and hands on activities to keep adult learners engaged. • The goal of the New Hire Program revamp is to maximize learning and create a more streamlined and efficient program. • After content development and approval of the new content, the TDS will deliver a train the trainer session to ensure all trainers are aligned with the revamped program and their suggestions are incorporated in the final content.

🎯 Requirements

• 2-3 years of experience in the financial, personal banking or a highly regulated industry is preferred. • 3 plus years of experience in Instructional Design is needed with a focus on eLearning design. • 2-3 years of experience in facilitating remote training to adult learners via virtual instructor-led training. • Previous experience redesigning an existing training program or creating one from scratch (4-6 weeks length) is required. • University/College Degree in finance, Business or related field. • Certificate in Teaching, Adult Education or Instructional Design is a definite asset. • Solid knowledge of various software packages, including MS Word, Power Point and various training software such as Articulate (Storyline/Rise). • Strong organizational, time management, facilitation and communication (both oral and written) skills. • Strong learning and change agility is required. • Proven ability to work both independently and collaboratively. • Knowledge in editing tools including video editing are definite assets. • Bilingualism (French/English) is an asset.

🏖️ Benefits

• Competitive discretionary bonus • Market leading RRSP match program • Medical, dental, vision, life, and disability benefits • Employee Share Purchase Plan • Maternity/Parental top-up while you care for your little one • Generous vacation policy and personal days • Virtual events to connect with your fellow colleagues • Annual professional development allowance and a comprehensive Career Development program • A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience