Ticketing Manager

March 19

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ESL FACEIT Group [EFG]

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The ESL FACEIT Group is the leading competitive games and esports company. At EFG we create worlds beyond gameplay where players and fans become community. The company is built on the great legacy of the world-renowned ESL, FACEIT, DreamHack and DreamHack Sports Games brands. We harness this legacy to further innovate and develop the esports and gaming landscape worldwide. Working with our developer, publisher, brand, and media partners, we deliver products that accelerate gaming culture and make gamer communities come together. Join us on the journey as we help gaming communities thrive by creating worlds beyond gameplay that unite players, fans, and creators around the esports and games they love.

esports • games • community • festivals • TV production

501 - 1000 employees

Founded 2018

📋 Description

• Please note: This position is remote and available only within the EU region. Candidates must be in the EU and eligible to work in the region to be considered for this role. We do not provide Visa Sponsorships. • Are you ready for a Game-Changing Career Experience? • At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become a community. We pride ourselves in having a corporate social responsibility which is that "IT'S NOT GG (Good Game), UNTIL IT'S GG FOR ALL". • We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes. • Our Consumer Commerce & Performance Marketing team is looking for a highly motivated, resourceful, and adaptable professional with exceptional attention to detail for a Ticketing Manager role. This position requires a proactive, self-sufficient individual with proven ticketing experience in both customer support and sales—Are you someone who takes initiative, works collaboratively, and delivers results autonomously? Then this is your chance! • The Ticketing Manager will be responsible for leading and coordinating daily ticket sales operations, fostering strong relationships with partners, venue teams, and key stakeholders. This role requires you to successfully implement business processes, manage projects, and confidently direct partners while demonstrating resilience, strategic thinking, and exceptional communication skills. • You will also work cross-functionally with internal and external teams to ensure seamless execution of ticketing projects and sales initiatives. • This isn't just another job—it's a chance to be part of the future of entertainment, creating unforgettable experiences and connecting global communities through world-class events. • Key responsibilities include: • Supporting the Sr. Ticketing Manager in implementing and maintaining ticketing strategies, ensuring smooth execution. • Ensure strategic follow-through, making necessary adjustments while identifying new opportunities to optimize sales. • Manage sales, projects, and operations, ensuring efficiency and alignment with business goals; as well as analyze business opportunities, providing insights to drive growth and enhance ticketing performance. • Manage ticket sales. • Coordinate the sales plan for each event: coordinate detailed project plans that document, schedule, coordinate and track all teams’ tasks, dependencies and deliverables. • Identify new commercial business opportunities and consolidate existing ones. • Manage and coordinate the execution of the sales plan, as well as customer support B2C and B2B. • Manage and anticipate customer support needs for upcoming events. • Created and managed internal documents with up-to-date information regarding ticket sales and customer support KPIs. • Manage the relations and processes with the Marketing, Product, and Project Teams. • Regular auditing of ticket sales providers and third party customer support teams. • Self-identify operational deficiencies and take initiative to act accordingly and address with appropriate stakeholders. • Hypothetical breakdown of the role and responsibilities: • Planning and coordinating ticket sales: 50% • Identify new commercial business opportunities and consolidate existing ones: 25% • Creating and managing internal reports: 15% • Customer support: 10% • About us @ EFG: EFG is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. • Each of our brands plays a significant role in creating worlds beyond gameplay. They build, connect, and nurture beyond game ecosystems to unlock more fun, fame, and fortune for gamers across the globe. • At ESL we create worlds where everybody can be somebody. • At FACEIT we create a world where the community has the power to shape video games. • At DreamHack we create a world where the gaming community comes to life. • Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal-opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.

🎯 Requirements

• Proven Ticketing Experience with a minimum 5 + years in a Ticketing role, preferably in the esports or entertainment industry (sports and/or music) • Strong knowledge of the international e-commerce and esports landscape preferred • Commercially oriented • Proficient in setting, analyzing, and reporting on key targets • Strong verbal and written communication skills • Exceptional with Excel (Google Sheets) is a MUST, as well as with PowerPoint (Google Slides) • Proven experience with project management tools (Monday, Slack or similar) • Demonstrate problem solving and analytical skills • Ability to multitask and work in a fast-paced environment • Detail oriented, outstanding planning and organizational skills • Experience of operating in a complex and busy environment • Ability to make quick & effective decisions • High degree of flexibility and adaptability • Fluent in English and at least another language • Able and willing to travel internationally (potentially 3-4 events a year max)