Research Operations Specialist

5 days ago

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Eventbrite

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event ticketing • event registration • tickets • event planning • social commerce

501 - 1000

Description

• Eastridge is seeking a Contract Research Operations Specialist for an exciting project with Eventbrite. • This contract role will focus on streamlining and supporting the operational needs of our UX research team. • Manage the processes, tools, and logistics that support the research lifecycle. • Collaborate closely with the Director of Design Operations, researchers, and stakeholders to coordinate research activities across multiple projects. • Track and document research project timelines. • Serve as the primary point of contact for cross-functional teams (product, design, marketing). • Create and maintain clear documentation for research operations processes. • Oversee the management of research tools and ensure they are up-to-date. • Schedule research interviews, usability tests, and manage participant recruitment. • Manage the payment process for research participants. • Record research sessions and take detailed notes during sessions. • Assist in organizing, cleaning, and preparing data for analysis. • Help synthesize research findings and create summary reports when needed. • Support the research team in maintaining a repository of research insights.

Requirements

• Strong organizational and time-management skills with experience managing multiple projects and deadlines. • Ability to manage data, scheduling, and logistics with precision. • Excellent written and verbal communication skills for liaising across teams and stakeholders. • Proficiency with research tools such as user testing platforms, collaboration software, and project management tools (e.g., Dovetail, Airtable, Miro, Zoom). • Basic experience organizing research data and insights; familiarity with data analysis tools is a plus. • Ability to thrive in a fast-paced environment, anticipate needs, and adjust to changing priorities. • Experience working cross-functionally with design, product, and marketing teams to support research efforts. • Previous experience in a research operations or UX/Product design operations role is preferred. • Familiarity with UX research methodologies and best practices is preferred.

Benefits

• Comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle. • Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. • Includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings like Modern Health and BriteBreaks (generally the first Friday of every month off).