Director of Quality - Legal Operations

September 6

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Description

• Develop and implement strategies to enhance the quality and consistency of our deliverables, ensuring they meet the highest standards • Partner cross-functionally with Product, Data Science, Delivery, and Learning and Development teams to create drafting templates and repositories • Build and manage a team dedicated to quality assurance, fostering a culture of precision, reliability, and continuous improvement • Work closely with other leaders to identify and implement quality improvements and best practices • Establish and track quality-related KPIs, using insights to drive continuous improvements and maintain high standards • Lead initiatives to refine and scale processes, ensuring they are both efficient and produce consistent quality outputs

Requirements

• 5+ years of experience in litigation in big law, high-value personal injury claims, with an emphasis on research and drafting • Proven experience in leading teams to maintain and enhance quality standards across operations. • Strong analytical skills with the ability to identify and address quality issues effectively. • Demonstrated success in refining processes to ensure consistent quality and reliability across a variety of experience levels • Effective in aligning cross-functional teams to set and achieve shared quality goals. • A track record of delivering high-quality outputs through meticulous attention to detail and process improvement.

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Flexible paid time off and 10+ holidays per year • A stipend to upgrade your home office for fully-remote roles • 401k for US-based employees