Solution Consultant - US & Canada

March 6

Apply Now

Receive Emails with Similar Jobs

Everbridge

WebsiteLinkedInAll Job Openings

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

Critical Communications • IT Alerting • Incident Management • Clinical Communications • Secure Messaging

1001 - 5000 employees

Founded 2002

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Everbridge, a rapidly expanding global company specializing in SaaS-based critical communications and enterprise safety solutions, is actively seeking an accomplished Solution Consultant to provide support for our large-scale clients, based in US & Canada. • This is a remote/home-based position that can be based anywhere in India. • Please note that the working hours for this position will align with US working hours. • Reporting directly to the Manager of Professional Services, the Solution Consultant will play a pivotal role as a representative of Everbridge within our client's business continuity team. • This position involves collaborating during the deployment and ongoing utilization of the Everbridge solution. • Key responsibilities include offering project management support, technical consultancy, as well as providing comprehensive training. • Moreover, the Solution Consultant will serve as the customer advocate within Everbridge during routine operations and act as an escalation point when needed. • The ideal candidate for this role is highly qualified, with extensive professional experience, thriving in a team-oriented environment to optimize the value we deliver to our customers. • As a Solution Consultant you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. • We are seeking an exceptionally energetic and motivated individual who thrives in a fast-paced environment and possesses outstanding communication and customer management skills.

🎯 Requirements

• 3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management, etc.) • Good project management skills • Ability to handle & support conflicting priorities • Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking • Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems. • Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus. • Excellent verbal, written and interpersonal communication skills • Strong critical thinking, analytic, and problem solving abilities • Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web based applications • Bachelors in Business, Computer Science or related a plus