Customer Marketing Manager

September 20

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EverCommerce

WebsiteLinkedInAll Job Openings

SaaS • Software • Services • SMB

1001 - 5000

💰 Private Equity Round on 2019-07

Description

• Collaborate cross-functionally to plan and execute marketing campaigns that drive payment customer onboarding, adoption, retention, growth, up-sell, and advocacy • Become the voice of our customer, driven by the concept that their success is your success • Own key customer communications and engagement pertaining to product onboarding, product-use, ongoing education, payments enablement, and renewals • Report on customer-centric metrics, proactively identifying risks and opportunities based on data trends • Create, own, and drive marketing project plans and timelines to ensure ongoing program development and success • Lead the strategy and resource alignment to build, and execute content marketing to support marketing strategies and evolve the customer journey to best support our audience throughout their lifecycle as a user • Drive alignment and efficiencies working with cross-functional teammates by leading with a collaborative and process-oriented frameworks • Analyze data to determine campaign and marketing impact and opportunities • Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions • Develop and communicate marketing plans, campaign results and project recommendations to senior management team

Requirements

• 5 + years of experience in a B2B or B2C customer-centric marketing role, High-Volume SaaS preferred • Proficient in Payment Go to Market funnel and customer journey articulation • Experience using marketing automation platforms (preferably Marketo and Braze) to communicate with customers • Proficiency with Pendo, Heap, Salesforce, AppCues, and other campaign analysis tools • Ability to multi-task and prioritize effectively in a fast-paced, collaborative environment • Outstanding communication, interpersonal and presentation skills • Excellent organizational time, and team management skills

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program