Customer Support Representative

3 hours ago

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EverCommerce

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SaaS • Software • Services • SMB

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

Description

• Provide Customer support for our platform by being a Subject Matter Expert (SME) on EMHware • Manage customer support requests through our phone, email and ticket systems • Provide training and support to our end users • Document customer interaction using the EMHware’s customer support ticket application • Participate in application testing and quality assurance • A desire to learn and work as part of a team focused on delivering a software solution that strives to exceed the expectations of its customers • Perform other duties as needed

Requirements

• Post-Secondary education or demonstrated proficiency in the above • Ability to build consensus and relationships among managers, partners, and employees • Excellent interpersonal, customer support and communication skills • Ability to work well in high-pressure situations and take the lead if necessary • Comfortable in a fast-paced environment and capable of meeting short-deadline projects daily • Excellent attention to detail and willingness to pitch in to any initiative when necessary • Confidence navigating Microsoft Office Suite, and help desk support software

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust wellness benefits, including an annual wellness stipend • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match