Wave HQ
Wave HQ is a financial services company that provides a suite of money management tools designed to help small business owners. The platform offers features such as invoicing, online payments, accounting, and payroll, all in one integrated system. Wave HQ aims to simplify the financial management process for small business owners, enabling them to manage invoices, track income and expenses, and process payroll efficiently. The company is targeted towards freelancers, contractors, consultants, and self-employed entrepreneurs, providing them with a user-friendly dashboard and access to bookkeeping, accounting, and payroll coaching.
online accounting • small business • software development • SaaS • invoicing and payments
Customer Support Specialist
March 6
Wave HQ
Wave HQ is a financial services company that provides a suite of money management tools designed to help small business owners. The platform offers features such as invoicing, online payments, accounting, and payroll, all in one integrated system. Wave HQ aims to simplify the financial management process for small business owners, enabling them to manage invoices, track income and expenses, and process payroll efficiently. The company is targeted towards freelancers, contractors, consultants, and self-employed entrepreneurs, providing them with a user-friendly dashboard and access to bookkeeping, accounting, and payroll coaching.
online accounting • small business • software development • SaaS • invoicing and payments
📋 Description
• We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. • Our Customer Success team guides, empowers, and propels the success of our entrepreneurs as they pursue their dreams. • We’re on a mission to transform our customer support experience into something truly special. • Reporting to the Customer Support Team Lead you will be responsible for curating a phenomenal customer experience via multiple channels of support, including live chat.
🎯 Requirements
• Prior experience in customer service roles can be advantageous but is not mandatory. • Empathy: The ability to put oneself in the shoes of an entrepreneur and remain composed during challenging situations is valued. • A sincere desire to help: A commitment to going above and beyond to facilitate customer needs and functioning as an internal advocate, rather than a gatekeeper, is essential. • Stellar communication skills and technical savviness: Proficiency in communication and technical aptitude is expected. • Collaboration is a key aspect of our team, with a constant exchange of insights from customer experiences and mutual learning. • Ability to collaborate: possess the ability to work effectively with diverse individuals. • An eagerness to develop and grow in the realm of customer experience and success.
🏖️ Benefits
• We make a serious investment in your health & wellness. • Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company.
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