Product Operations Manager
October 1
Description
• The EverHealth team seeks a highly experienced and passionate Product Operations Manager to optimize our product development effectiveness by creating and managing various capability teams • The Product Operations Team will own the creation and ongoing improvement of processes, tools, and training to streamline product delivery, quality, and customer satisfaction • This position works closely with Product Management, Engineering, Design, Quality Assurance, DevOps, Sales, and Customer Success teams to ensure product development and delivery align with business objectives • You will roll up your sleeves when you see system-wide patterns creating operational challenges and then prioritize and orchestrate the work needed to solve them • Help senior leadership understand the big picture and how our product portfolio performance is linked to the company's success by creating health metric dashboards across product and engineering
Requirements
• A Bachelor's Degree in Informatics, Computer Science, or a related field is preferred • 4+ years of experience in product operations, operations strategy, product analytics, business analysis, or similar roles that worked closely with both Operations and Product/Engineering teams • Applied business analyst skills - highly skilled in SQL, Excel, and data tables and excited to leverage these skills to self-serve to deliver synthesized recommendations that describe the impact of your work • An extremely sharp eye for detail and a strong sense of what types of innovative products will be effective at helping other teams meet their objectives • Demonstrated ability to lead cross-functional teams through the product development lifecycle • Demonstrated ability to learn fast, understand complex domains, then document and explain them • Self-motivation with close attention to detail, analytical focus, and problem-solving skills • Persuasion and the ability to operate with a high sense of urgency, creating clarity of roles and responsibilities in a matrix environment • Knowledge of Salesforce and Third-Party CRM Software (BONUS)
Benefits
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program
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