Everience Romania
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
customer support • B2B business services • IT Customer Support • Customer Services
Consultant, Rédacteur Technique IA
2 days ago
Everience Romania
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
customer support • B2B business services • IT Customer Support • Customer Services
📋 Description
• Collect information from clients' experts • Lead workshops with various stakeholders for content creation and updates • Write clear and concise product information • Format content according to documentation standards • Create decision trees, procedure diagrams, and operating modes • Draft training materials and educate knowledge actors • Manage translation requests • Maintain a glossary of terminology • Integrate content into client’s information systems • Ensure quality and uniformity of documentation • Propose improvements for content management tools and editorial rules • Incorporate generative AI into technical documentation processes
🎯 Requirements
• Minimum Bac +3 in relevant fields such as IT, Software Engineering, or Information Sciences • Prior experience in writing manuals, operational guides, or technical documentation • Comfortable with new working methods and innovative tools (ChatGPT, Copilot) • Strong adaptability to different business contexts • Proactive with communication skills to gather information from experts • Fluent in English • Good analytical and synthesis skills • Strong organizational skills, rigor, and critical thinking
🏖️ Benefits
• Seequalis promotes diversity and is open to all candidates • Opportunities for professional growth and collaboration • Engagement in innovative practices and technology
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