Customer Care Specialist - Categorie Protette
August 26
Description
• Manage daily contacts with Customers and Shoppers for order cycle support • Handle logistics issues and order assignation • Process customer orders, inquiries, or complaints as first line of support • Maintain proper administration of order information • Proactively execute cash collection • Report bugs related to apps • Responsible for product recall and fraud management
Requirements
• Bachelor Degree in humanities or communications • Up to 1 year experience in customer or operations facing roles • Proficient with Office, especially Excel • Fluent in Italian and upper intermediate English (B2) • Availability for shifts, including weekends and holidays
Benefits
• Welfare Budget: use for education, public transport, vacations, wellness, etc. • Home Workstation Budget: purchase ergonomic and essential work-from-home items • Mental Health Support: first five therapy sessions covered • Discount on groceries with Everli.com
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