Everli
Everli is an online grocery shopping and delivery service that partners with popular supermarket chains such as Lidl, Coop, Conad, and Carrefour, among others, in over 50 cities across Italy. Customers can select their preferred stores and products through the Everli app, and a personal shopper will carefully choose and deliver the groceries to their doorstep at the selected time. Everli offers flexible payment options and speedy service, often delivering within a few hours. Originally known as Supermercato24, Everli has expanded internationally, reaching countries like Poland, and continues to grow in terms of coverage and services. The company emphasizes convenience, quality, and customer satisfaction in every delivery, aiming to make life easier for families, elderly, and busy individuals who rely on their efficient and friendly platform.
egrocery
Customer Care Specialist - Categorie Protette
August 26, 2024
Everli
Everli is an online grocery shopping and delivery service that partners with popular supermarket chains such as Lidl, Coop, Conad, and Carrefour, among others, in over 50 cities across Italy. Customers can select their preferred stores and products through the Everli app, and a personal shopper will carefully choose and deliver the groceries to their doorstep at the selected time. Everli offers flexible payment options and speedy service, often delivering within a few hours. Originally known as Supermercato24, Everli has expanded internationally, reaching countries like Poland, and continues to grow in terms of coverage and services. The company emphasizes convenience, quality, and customer satisfaction in every delivery, aiming to make life easier for families, elderly, and busy individuals who rely on their efficient and friendly platform.
egrocery
📋 Description
• Manage daily contacts with Customers and Shoppers for order cycle support • Handle logistics issues and order assignation • Process customer orders, inquiries, or complaints as first line of support • Maintain proper administration of order information • Proactively execute cash collection • Report bugs related to apps • Responsible for product recall and fraud management
🎯 Requirements
• Bachelor Degree in humanities or communications • Up to 1 year experience in customer or operations facing roles • Proficient with Office, especially Excel • Fluent in Italian and upper intermediate English (B2) • Availability for shifts, including weekends and holidays
🏖️ Benefits
• Welfare Budget: use for education, public transport, vacations, wellness, etc. • Home Workstation Budget: purchase ergonomic and essential work-from-home items • Mental Health Support: first five therapy sessions covered • Discount on groceries with Everli.com
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