Customer Success Consultant

2 days ago

Apply Now

Receive Emails with Similar Jobs

EverQuote

WebsiteLinkedInAll Job Openings

EverQuote’s vision is to become the largest online source of insurance policies by using data, technology and knowledgeable advisors to make insurance simpler, more affordable and personalized$1. .$1

501 - 1000

💰 $15M Post-IPO Equity on 2022-02

Description

• Drive longterm campaign performance with immediate, measurable tactics • Manage a targeted book of business of 100 accounts with a value of $4-5mm in revenue • Prepare and present monthly and quarterly business reviews with the largest buyers on our platform • Understand the “why” behind customer feedback (good and bad) and uses that knowledge to pursue streamlined processes and/or feature requests • Act as the voice of the customer without sacrificing or apologizing for the voice of EverQuote • Becomes a trusted advisor to you agents by communicating transparently, concisely, and regularly • Always sets the right expectations, no matter good or bad, to ensure that we always under-promise and over-deliver • Not afraid to go after up and cross-sell opportunities • Understand when relationship building and patience trump going after incremental revenue • Travel roughly 10% to meet clients in person

Requirements

• 2+ years experience in a customer facing role • Experience in sales and/or strategic account management • Experience using software such as Salesforce and Microsoft Office Suite of products • Ability to create and drive strategy to help Customers attain their return on investment goals • Ability to analyze performance data and insights in order to provide recommendations and optimization opportunities to improve ROI for your customers • Strong communication skills. You are process driven and welcome a strong communication cadence with your customers • You can clearly communicate key updates and appropriate feedback to the leadership team for your book of business