Patient Retention Specialist

Yesterday

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ExactCare

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Chronic Care Pharmacy-at-Home • Medication Management for High-Risk Patients • Medication Therapy Management • Gaps in Care • STAR Ratings Adherence Improvement

501 - 1000

💰 Private Equity Round on 2016-03

Description

• Answering inbound calls from ExactCare’s existing patient base. • Assisting with general inquiries, making payments, and questions regarding claims. • Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients. • Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients. • Maintaining current knowledge of products and services offered. • Other duties as assigned.

Requirements

• Must be 18+ years of age. • High school diploma /GED required. • 1-2 years experience in collections activities or customer service. • Experience in a high volume, phone based environment.