ExecOnline
Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development
Tier 1 Customer Support - Part-Time Contractor
June 26, 2023
ExecOnline
Instructional Design • Interactive and dynamic learning environments • Professional Development • EdTech • Leadership Development
Description
• Remote-based part-time contractor for Tier 1 Customer Support • Provide quick and effective service to participants in online leadership development programs • Availability for 24/7 service • Point of contact for clients with questions • Communicate with high-level executives from premier companies • Onboarding and ongoing training provided • 10-20 hours/week with the possibility of additional hours based on volume
Requirements
• 1-3 years work experience in SaaS or technology division • Professionalism and poise when responding to high-level executives • Strong written and verbal communication skills • Familiarity with Salesforce or similar CRM, website backend/administrative interfaces, cloud-based tools, and exposure to help desk software • Outstanding task management skills in a fast-paced environment • Fluency in Spanish, French, or Japanese is highly valued • Candidates must be located and authorized to work in the US
Benefits
• Access to ExecOnline's high-impact courses • Stock options in the company • 401(k) for investment • Generous parental leave and PTO • Flexible work arrangements • Comprehensive wellness benefits • Opportunity to join Employee Resource groups • Commitment to diversity, equity, and inclusion
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