Network Engineer

November 3

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Exigo Technology Services

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Cloud Servers • Virtual Data Centers • Application Development • IT Consulting • Wireless and Wired Infrastructure

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Description

• This position is responsible for providing Tier 2 network support and design services in our managed services division. • Identify, isolate and troubleshoot level 2 or higher IT related problems. • Assist Tier 1 support teams as needed. • Log and track customer requests using a problem-tracking tool. • As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors. • Follow up on requests according to Service Level Agreements. • Work with Remote Support and Monitoring tools. • Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce. • Foster excellent relationships and communications with Customers, Teams, and Vendors. • Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills. • Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory). • Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more. • Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions. • Provide support for hosted PBX systems.

Requirements

• Minimum 5 years of college or equivalent work experience preferred. • CCNA, CCDA, MCSE, MCSA preferred but not required. • Professional presentation and phone manner. • A strong understanding of how a network environment operates and how applications function within the environment. • Strong understanding of WAN, LAN and TCP/IP. • Knowledge of Cisco or Fortinet routers preferred, although not required. • Must be consistently punctual, dependable and reliable. • Presents ideas and initiatives both formally and informally. • Persuades and influences for results. • Accepts ownership of the problem until it is resolved. • Generates new ideas leading to opportunities or cost-savings. • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures. • Some telecommunications experience, in particular IP telephony. • Able to work independently. • Strong organizational skills with attention to detail and the ability to prioritize. • Strong interpersonal and collaboration skills, resourceful and proactive team member.