Network Engineer

2 days ago

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Logo of Exigo Technology Services

Exigo Technology Services

Cloud Servers β€’ Virtual Data Centers β€’ Application Development β€’ IT Consulting β€’ Wireless and Wired Infrastructure

11 - 50

Description

β€’ This position is responsible for providing Tier 2 network support and design services in our managed services division. β€’ Identify, isolate and troubleshoot level 2 or higher IT related problems. β€’ Assist Tier 1 support teams as needed. β€’ Log and track customer requests using a problem-tracking tool. β€’ As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors. β€’ Follow up on requests according to Service Level Agreements. β€’ Work with Remote Support and Monitoring tools. β€’ Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce. β€’ Foster excellent relationships and communications with Customers, Teams, and Vendors. β€’ Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills. β€’ Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory). β€’ Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more. β€’ Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions. β€’ Provide support for hosted PBX systems.

Requirements

β€’ Minimum 5 years of college or equivalent work experience preferred. β€’ CCNA, CCDA, MCSE, MCSA preferred but not required. β€’ Professional presentation and phone manner. β€’ A strong understanding of how a network environment operates and how applications function within the environment. β€’ Strong understanding of WAN, LAN and TCP/IP. β€’ Knowledge of Cisco or Fortinet routers preferred, although not required. β€’ Must be consistently punctual, dependable and reliable. β€’ Presents ideas and initiatives both formally and informally. β€’ Persuades and influences for results. β€’ Accepts ownership of the problem until it is resolved. β€’ Generates new ideas leading to opportunities or cost-savings. β€’ Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures. β€’ Some telecommunications experience, in particular IP telephony. β€’ Able to work independently. β€’ Strong organizational skills with attention to detail and the ability to prioritize. β€’ Strong interpersonal and collaboration skills, resourceful and proactive team member.

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