Senior Engineer - Technical Lead

November 3, 2024

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Exigo Technology Services

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Exigo Technology Services is a complete technology solution provider founded in 1992 by industry leader Carlo MacDonald. The company offers a comprehensive range of IT services, including managed IT, professional services and consulting, voice & collaboration systems, cybersecurity, application development, and cloud platforms. Exigo is dedicated to providing highly scalable, agile, and cost-effective solutions tailored to meet the unique business demands of their global clientele. They emphasize 24/7 monitoring and fast response times to ensure maximum customer satisfaction and network security. With a strong focus on making advanced technology accessible and efficient for businesses, Exigo Technology Services continues to drive success and innovation across various industries.

Cloud Servers • Virtual Data Centers • Application Development • IT Consulting • Wireless and Wired Infrastructure

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Provide technical Network and Server architecture and implementation leadership at a midsize to enterprise level as a member of a Managed Services team • Represent the overall technical implementation of the Exigo engagement to the customer’s architecture leadership and executives • Ensure the overall solutions is fully designed and integrated to meet the needs of the customer • Provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture • Develops strategies, policies and best practices for the customer • Develops and cultivates strong customer relationships • Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management • Adheres to and utilizes proper Escalation and Change Control procedures • Prepares, maintains and submits activity/progress reports and time recording/management reports • Stays current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars • Provides technical leadership during the implementation of an engagement • Participates in the installation, customization, and integration of the solution • Maintains awareness of existing or potential customer software/hardware situations • Proactively alerts project management and sales team of potential problems and solutions • Design, customize, and integrate industry solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work • Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan • Works closely with the Project Manager to define project deliverables and schedules • Helps to identify and leverage Microsoft and Partner Resources in order to satisfy the technical needs and objectives of the implementation • Leads requirements gathering for project engagements • Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation • May supervise staff on project engagements in large projects where many technical people may be involved • Provide technical training to end customer after product implementation • Some Travel required

🎯 Requirements

• Minimum 5 years’ experience • College Degree or equivalent work experience preferred • Microsoft certifications preferred but not required • Professional presentation and phone manner • An advanced understanding of how a network and server environments operate and how applications function within the environment • Understanding high level Windows administration • Advanced understanding of Cloud and On Premise WAN, LAN and TCP/IP • Knowledge of Cisco routers preferred, although not required • Must be consistently punctual, dependable and reliable • Presents ideas and initiatives both formally and informally • Persuades and influences for results • Accepts ownership of the problem until it is resolved • Generates new ideas leading to opportunities or cost-savings • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols, and architectures • Some telecommunications experience, in particular, IP telephony • Self-starter, able to work independently • Strong organizational skills with attention to detail and the ability to prioritize • Strong interpersonal and collaboration skills, resourceful and proactive team member • Flexible to work a rotational schedule (including some Holiday's & weekends) and take on other duties as assigned