Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
Data • Credit • Data Management
10001 employees
Founded 1996
Contact Center Analytics Manager
March 25
🤠 Texas – Remote
💵 $112.4k - $202.3k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🦅 H1B Visa Sponsor
Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
Data • Credit • Data Management
10001 employees
Founded 1996
📋 Description
• Manage a team of data engineers, providing guidance while contributing hands-on to development efforts • Lead the creation and maintenance of analytics across multiple contact center operational teams supporting multiple business units • Expand and enhance our Google Looker BI platform to meet evolving needs • Perform advanced data manipulation and analysis using complex, custom-stored procedures, views, and queries • SQL development skills are required within Redshift and/or PostgreSQL • Develop and support AWS Redshift and AWS Glue solutions using Python • Collaborate with team members and the product team to understand reporting requirements and deliver applicable insights • Ensure data accuracy, integrity, and security in all analytics processes • Continuously identify opportunities for process improvements and automation
🎯 Requirements
• Bachelor's degree in Computer Science, Data Science, or a related field • 3+ years of experience in a similar role, with a focus on data analytics and business intelligence • Proficiency in SQL for data manipulation and analysis • Experience with AWS Redshift, AWS Glue, and Python programming • Knowledge of CI/CD pipelines and GitHub for version control • Manage and mentor a small team while remaining hands-on with development tasks • Experience in contact center analytics and reporting
🏖️ Benefits
• Great compensation package and bonus plan • Core benefits including full medical, dental, vision, and matching 401K • Flexible work environment, ability to work remotely, hybrid, or in-office • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
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