Operations Manager - Pooling

September 15, 2024

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Extend Your Team

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Extend Your Team is a professional outsourcing service that connects businesses with skilled, vetted professionals to improve operational efficiency and achieve measurable results. Utilizing their proprietary Smart Talent System™, they streamline hiring processes, reduce inefficiencies, and empower organizations to scale quickly and effectively. Extend Your Team caters to a diverse range of industries, providing tailored solutions for business leaders, startups, and growing organizations looking for reliable and capable team members who can deliver immediate ROI.

201 - 500 employees

Founded 2020

🤝 B2B

🛍️ eCommerce

👥 HR Tech

📋 Description

• This is a remote position. • Our Ideal Candidate We are seeking a dedicated and experienced Operations Manager to oversee day-to-day operations on the US day shift. • The ideal candidate will be responsible for ensuring the efficient and effective management of operational activities, optimizing processes, and leading a team to achieve organizational goals. • This role requires strong leadership, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. • As an Operations Manager, you will provide excellence by: • Manage the day-to-day operational activities of the program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems and procedures, and quality improvement efforts. • Provide directions to Team Leaders to ensure operational efficiency, responsiveness to customer requirements, and achievement of program goals • Conduct regular one-on-one sessions with direct reports to review individual performance, the performance of their teams, and offer on-going developmental coaching • Create a positive work environment through engagement activities; resolve employee relations issues within the cluster in a professional and timely manner • Take an active role in ensuring overall business health of the cluster and must be able to articulate roadblocks and solutions in regular cadence with leaders, business reviews and presentations • Maintain high team morale and keep employee turn-over low • Work with integrity and act as the primary steward against data privacy breaches and other potential security threats that may endanger the company, the program, and its clients and customers

🎯 Requirements

• Previous, demonstrated experience in operations management, business administration, account management or related field • At least 5 years of team management experience as an operations manager in a BPO or Shared Services environment • In-depth knowledge of good performance management principles and practices • An expert in developing and implementing Key Performance Indicators or Key Result Areas in a BPO operations setting • Ability to work well under pressure and follow through on items to completion while maintaining professional demeanor • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented virtual business environment • Willingness to work in a flexible schedule • Extensive knowledge of Microsoft 365 and MS Office, includingSharePoint. • Extensive knowledge of productivity, CRM, production, creative and project management apps and integrations incl Trello, Asana, GDrive, Canva, Slack, Teams, Zapier, Airtable • Curiosity and an aptitude to learn new applications