Extenteam
Extenteam is the #1 remote staffing solution for Property Management and Hosts of all sizes, offering significant cost savings compared to local hiring. They streamline operations by connecting Property Managers with top global talent, providing services such as dedicated team members, 24/7 guest communication, and tailored staffing solutions. Focused on elevating the hospitality experience, Extenteam supports vacation rental managers with essential roles including guest services, reservations support, and back-office coordination.
Staffing Solutions • Vacation Rental Property Management • Short-Term Rental Property Management • Property Management Industry • Hospitality Industry
Guest Services Representative - Bilingual, English/French
March 28
Extenteam
Extenteam is the #1 remote staffing solution for Property Management and Hosts of all sizes, offering significant cost savings compared to local hiring. They streamline operations by connecting Property Managers with top global talent, providing services such as dedicated team members, 24/7 guest communication, and tailored staffing solutions. Focused on elevating the hospitality experience, Extenteam supports vacation rental managers with essential roles including guest services, reservations support, and back-office coordination.
Staffing Solutions • Vacation Rental Property Management • Short-Term Rental Property Management • Property Management Industry • Hospitality Industry
📋 Description
• Solving common guest problems with their stay • Assisting with reservations sales back up • Answering OTA inquiries in a timely manner • Assisting guests with existing reservations • Data entry into PMS and other company software • Back office coordination • New property onboarding into the PMS, Airbnb, VRBO, etc. • Communicate in all mediums - text, email, chats, phone, etc. • Check and respond to guest reviews. • Collect and analyze virtual guest feedback to identify areas for improvement and enhance overall guest satisfaction. • Assist property owners with questions. • Process daily reservation reports. • Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documentation. • Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental properties. • Data entry for onboarding of properties into PMS, AirBnB or VRBO listings. • Update listings in OTA systems, including property photos, rates, and descriptions.
🎯 Requirements
• Some guest services and/or reservations experience in 5 star hotel type environment or the vacation rental industry. • Must be able to communicate both written and verbal in French. • Excellent written and verbal English skills. No exceptions. • Strong organizational and multitasking abilities. • Ability to work independently in a remote work environment. • Attention to detail and commitment to providing exceptional service. • Empathy and Patience. • Customer-Centric Mindset. • Critical thinker. • Ability to learn new software easily and efficiently. • Hospitality / Vacation rental industry experience, working with Hotels VRBO, AirBnB, etc. • PMS experience in the rental industry or hotel industry
🏖️ Benefits
• Competitive Salary • Holiday Reward equivalent to 13th-month pay • HMO • Life Event Bonuses • Preventive Mental Health Benefit
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