Cyber Security Infrastructure IT Manager

5 days ago

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Description

• Responsible for overseeing IT infrastructure and cybersecurity for global team and external clients. • Manage IT support team, ensuring seamless technical support. • Develop and implement IT solutions that align with business objectives. • Serve as primary point of contact for external clients, ensuring satisfaction with IT services. • Lead IT projects, ensuring timely and within budget completion. • Establish IT policies and ensure compliance with data security regulations. • Manage relationships with external vendors and ensure cost-effective solutions. • Ensure adherence to security protocols and protect sensitive data. • Provide training and technical support to enhance productivity and security awareness. • Maintain IT systems records and provide performance metrics reports.

Requirements

• 5+ years of experience in IT support or help desk management, with at least 2 years in a client-facing role. • Proven experience managing IT projects, systems administration, and delivering technical support to external clients. • Experience managing and leading an IT support team. • Strong knowledge of operating systems (Windows, macOS, Linux) and networking technologies (TCP/IP, VPN, firewalls). • Experience with help desk ticketing systems and remote desktop support tools. • Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization (VMware, Hyper-V). • Proficient in IT security protocols, antivirus software, and encryption technologies. • Excellent communication and interpersonal skills with a strong focus on customer service. • Ability to explain technical issues to non-technical clients and foster strong, long-term client relationships. • Experience managing external client relationships and delivering high-quality technical support. • Strong leadership, problem-solving, and organizational skills. • Ability to work under pressure and manage multiple projects and priorities simultaneously. • Detail-oriented and focused on delivering quality solutions to both internal and external customers.

Benefits

• Competitive Salary • Holiday Reward equivalent to 13th-month pay • HMO • Life Event Bonuses • Preventive Mental Health Benefit