Senior Reports Analyst - Workforce

December 10

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Extenteam

WebsiteLinkedInAll Job Openings

Staffing Solutions • Vacation Rental Property Management • Short-Term Rental Property Management • Property Management Industry • Hospitality Industry

201 - 500 employees

Founded 2008

🏠 Real Estate

☁️ SaaS

👥 HR Tech

Description

• Extenteam is currently looking for a Remote - Senior Reports Analyst (Workforce) to undertake the following tasks: • Creating new reports from scratch and maintain reports using Google sheets/docs • Carry out tasks that need periodic monitoring and management • Interpret, analyze, read, and make recommendations that improve workforce process flow • Report Automation • Conduct daily QA evaluation of team members’ activity and screenshot • Carry out Activity Level deep-dive analysis to identify any behavioral/procedural opportunities • Collaborate with the team in developing and recommending processes and improvements to drive QA and Activity level scores • Focus on real-time/intraday attendance, performance exceptions and schedule adherence • Execute system modifications and or issue procedural notifications based on trigger event • Manage team members’ time off requests • Resolve escalated scheduling issues related to team members’ absence • Assignment of tickets • Answers any workforce related inquiries • Send end of day ticket report • Keep track and maintain process documentation and provide improvement recommendations • Ensure all documentation is up-to-date and accurate • Cascade all reports to the stakeholders • Perform deep-dive analysis of essential data sets needed for operations analytics • Recommend and keep track of any process improvement opportunities

Requirements

• Experienced using WFM tools and Hubstaff • Mastery in reports creation (MS Office, GSuite, VBA, Macro, Looker Studio and App Script) • Be able to work flexible hours including WEEKENDS • Have a reliable internet connection and a backup connection • Have a strong work ethic and show up to work on time • Excellent verbal and written communication skills • Well-rounded, innovative, proactive, and can-do attitude • Strong attention to detail, analytical and problem-solving abilities • Ability to work independently and manage multiple priorities • Ability to work with tight deadlines and a fast-paced environment • Good collaboration and interpersonal skills • Internet speed minimum 30mbps • i5 8th Gen or higher • Windows 10 / MacOS Catalina or higher • Minimum of 8 GB RAM • Private and quiet dedicated home office area • Back-ups in case of power or internet provider interruptions • Good headset and webcam

Benefits

• Competitive Salary • Holiday Reward equivalent to 13th-month pay • HMO • Life Event Bonuses • Preventive Mental Health Benefit