Premier Delivery Manager - Customer Success
November 14
Description
• Extreme Networks Named to Computerworld’s 2023 List of Best Places to Work in IT! • Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme. • We believe in “walking the walk” of our strong core values which enable us to successfully advance together. • Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. • Come become part of something big with us! • The Premier Delivery Manager (PDM) Is a designated senior support professional who works in partnership with customers and the Extreme Global Technical Assistance Center (GTAC) to deliver enhanced support. • The PDM is the primary customer advocate and relationship manager. • They maintain knowledge of case escalations as cases are assigned and routed through the product support teams. • For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties. • The PDM will have responsibility for multiple accounts. • Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
• B. S. degree in Computer Science, Electrical Engineering, Telecommunications, or a related field; or equivalent work experience. • 7-10 years’ experience in telecommunications or related technical field, preferably network operations related. • 5 years of customer support experience in data process, data communications or related environment. • Responsibility for high profile tasks or projects
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