Fever
Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.
internet • mobile • nightlife • startup • events
Customer Service Agent - Korean
March 21
Fever
Fever is a company that curates memorable experiences, focused on live entertainment and cultural events, in major cities across the world. Known for offering exclusive and unique experiences such as Candlelight Concerts and the Van Gogh Experience, Fever operates in over 200 major cities and supports users in 11 languages. Its app is highly rated in the live entertainment industry, providing users easy access to events and experiences. Fever also offers 24/7 support and a variety of ways to engage with and book events, making it a go-to platform for people looking to explore popular and cultural events globally.
internet • mobile • nightlife • startup • events
📋 Description
• Hi, we’re Fever • We’re excited you are checking out this job offer. • We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. • How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. • Sounds amazing, right? • About the role: We love our customers and always aim to provide the best service. If you like working at home, this job is for you! • INFO: The Schedule for the night-shift position is midnight (12:00 am) to 08:00 am (5 days/week) with 30 minutes of break. • You will be expected to: Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis. • Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients. • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. • Work schedule: 00:00 am - 8:00 am with 30 minute break.
🎯 Requirements
• Previous experience in User Support or Customer Service positions are highly valuable. • Previous experience using Zendesk is preferred. • High Korean level (oral & written) and fluent in Spanish or English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks. • Have excellent communication and interpersonal skills. • Are a solution-oriented and reliable professional. • Are incredibly detail-orientated with excellent time-management skills. • Are flexible. Everything can change very quickly and you know how to adapt • Be decisive and organized. • Love being part of a dynamic team in a growing company. • Candidates must reside in Spain
🏖️ Benefits
• Home office • Great work environment with a young, international team of talented people to work with! • Possibility to receive in advance part of your salary by Payflow • 40% discount on all Fever events and experiences • Health Insurance • Gympass Membership
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