Customer Service Agent - Portuguese, Night Shift

6 days ago

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Fever

WebsiteLinkedInAll Job Openings

internet • mobile • nightlife • startup • events

1001 - 5000

💰 $110M Venture Round on 2023-01

Description

• Hi, we’re Fever • We’re excited you are checking out this job offer. • We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. • How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience. • Sounds amazing, right? • We love our customers and always aim to provide the best service. If you like working at home, this job is for you! • INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break. • You will be expected to: Customer Service by e-mail, phone or social media for solving any incidents generated • Managing incoming calls and chats and customer service inquiries. • Provide accurate, valid and complete information by using the right methods/tools. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Take the extra mile to engage customers. • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

• Previous experience in User Support or Customer Service positions are highly valuable. • Previous experience using Zendesk is preferred. • High Portuguese level (oral & written) and fluent in English • Skilled at planning, organizing, prioritizing and executing simultaneous tasks. • Have good communication and interpersonal skills. • Are a solution-oriented and reliable professional. • Are incredibly detail-orientated with excellent time-management skills. • Are flexible. Everything can change very quickly and you know how to adapt • Have excellent interpersonal and communication skills. • Be decisive and organized. • Love being part of a dynamic team in a growing company. • Candidates must reside in Spain

Benefits

• Home office • Great work environment with a young, international team of talented people to work with! • Possibility to receive in advance part of your salary by Payflow • 40% discount on all Fever events and experiences • Health Insurance • Gympass Membership