Client Services Manager - Minority and Community Development and Inclusion

October 23

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FICO

WebsiteLinkedInAll Job Openings

Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Description

• FICO is a leading global analytics software company helping businesses improve decisions. • Serve as the subject matter expert supporting FICO’s inclusive lending program. • Support lenders leading financial inclusion by leveraging alternative data sources. • Cultivate client relationships by leveraging deep functional, business and product knowledge. • Provide education and training in informal and formal settings around our Scores products. • Manage a large number of clients and projects of mid-sized scope involving significant client interaction. • Present and facilitate discussions about FICO® Score products in various settings. • Successfully resolve client support issues, leveraging internal tools to achieve positive outcomes. • Travel as required, with approximately up to 15-20% of time spent outside the office.

Requirements

• Multiple years of substantial, relevant industry experience and consumer retail lending and financial services domain knowledge required with FICO product knowledge being a plus. • Direct experience working in two or more of the following roles: client sales support and solution development, relationship management, strategy consulting, retail lending, analytic delivery, project management, or program development. • Experience launching new projects, managing projects, and managing software implementations across consumer lending ecosystems. • Exposure to migrating software applications to AWS cloud including any loan origination or alternative data source knowledge is highly beneficial. • Ability to serve as a trusted advisor and work closely with many types of lenders and loan service providers including smaller organizations that will require a lot of interaction and attention to detail. • Excellent presentation skills, with demonstrated ability to articulate clearly. • Ability to memorize specific, detailed information as well as develop a deep knowledge base and integrate this information and knowledge into presentations and client discussions to address complex issues and questions. • Ability to effectively listen to clients and understand their business needs and challenges. • Excellent customer service, organizational and follow-up skills, successfully managing to an action plan. • Demonstrated history of delivering high-quality customer experiences. • Attention to detail with sound reasoning and problem-solving skills and logical thinking while also having the ability to see the big picture. • Proven experience with juggling multiple tasks/projects simultaneously, working proactively, prioritizing effectively, meeting deadlines, and working with minimum supervision. • Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure. • Ability to effectively collaborate within a cross-functional team environment.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.