Community Moderator

2 days ago

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Meetsta

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Description

• Monitor user-generated content across Meetsta to ensure compliance with community guidelines. • Review and moderate comments, posts, and messages for inappropriate content, spam, and violations. • Respond to user reports and concerns promptly and professionally. • Provide guidance and support to users regarding community rules and best practices. • Escalate serious issues to the appropriate teams for further investigation. • Enforce community guidelines by issuing warnings, suspensions, and bans as necessary. • Maintain detailed records of moderation actions and user interactions. • Gather and report user feedback to help improve community management strategies. • Collaborate with the Community Manager to identify trends and areas for improvement. • Participate in regular team meetings to discuss community health and moderation strategies.

Requirements

• Previous experience in community moderation, customer support, or a related field. • Familiarity with social media platforms and online community dynamics. • Excellent written communication skills. • Strong judgment and decision-making abilities. • Ability to remain calm and professional in high-pressure situations. • Attention to detail and strong organizational skills. • Passionate about fostering a positive and inclusive online community. • Empathetic and patient, with a genuine interest in helping others. • Reliable and consistent, with a strong sense of responsibility. • Adaptable and able to handle feedback and change gracefully.

Benefits

• Equity-based.