Lead Client Services

October 8

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FICO

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000

Description

• Manage a large set of existing clients and provide regular communications and support. • Own the development and updating of program materials, including creating quarterly newsletters. • Help lenders in increasing customer loyalty and satisfaction by driving consumer engagement with FICO® Scores. • Support financial institutions in implementing the FICO Score Open Access program, delivering exceptional client experiences from launch through post-production. • Develop strategies to engage a broad client base, ensuring client satisfaction and ongoing client reporting. • Meet with clients regularly via phone or conference calls, offering prompt responses and proactively providing suggestions to help with their implementation of the FICO® Score Open Access program. • Deliver presentations to clients and prospects across various departments, including marketing, risk management, operations, IT, and lines of business. • Cultivate and maintain strong, trusted relationships with diverse client stakeholders. • Review and clearly explain marketing materials and program updates to clients in a timely manner. • Represent the FICO brand while ensuring adherence to contractual obligations within client programs. • Support client engagement activities, including outreach, onboarding, and relationship management. • Manage program updates and provide legal support where needed. • Recommend strategies to improve efficiency, effectiveness, and overall results.

Requirements

• Minimum of three years substantial, relevant professional industry experience required such as program management, project management, client support, strategy consulting, business analysis, or solution marketing. • FICO product knowledge is a plus. • Excellent customer service, organizational and follow-up skills, successfully managing to an action plan. • Demonstrated history of delivering high quality customer experiences, with frequent requests by customers to help with their issues. • Proven experience with juggling multiple tasks/projects simultaneously; prioritizing effectively, meeting deadlines and working with minimum supervision. • Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure. • Ability to effectively listen to clients and understand their business needs, challenges, and issues. • Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, proactively gives input, regularly brings ideas for process improvement and contributes to team success.

Benefits

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.